# Terms and Conditions – Bonbon Coffee TMI ## 1. General Information Bonbon Coffee TMI (Business ID: 3408977-9) operates in Helsinki, Finland. These terms apply specifically to purchases made through our click & collect online ordering platform. Our merchant website operates as a separate platform with its own terms of service and privacy policy. Address: Mechelininkatu 51, 00250 Helsinki Phone: +358 45 783 37273 Email: bonboncoffee@outlook.com ## 2. Orders Customers can place orders online for pickup at the store. After placing an order, the customer will receive a status update via SMS or email. To collect the order, customers must present the confirmation message received by email or SMS. ## 3. Payments Payments are processed via Stripe. We accept the following payment methods commonly supported by Stripe in Finland: - Debit and credit cards - Google Pay - Apple Pay - MobilePay Payment is reserved when the order is placed and only captured when the store confirms the order. If the store rejects the order, the payment will be canceled automatically. ## 4. Returns and Complaints Due to the nature of food products, returns are generally not accepted. If there is an issue with your order, please contact us immediately by phone or email. We strive to resolve any problems as quickly and fairly as possible. ## 5. Privacy Policy – Bonbon Coffee TMI ### CONTRACT EXECUTION Your personal data is used solely to process and fulfill your orders, provide customer support, and manage billing. ### COOKIES Our click & collect ordering platform uses only strictly necessary cookies that are essential for the website to function properly (such as for secure login and order processing). We do not use any analytical, performance, functionality, or targeting cookies. No cookies are used for tracking, analytics, or advertising purposes. No information such as your IP address or browsing behavior is collected for analytics or marketing. We do not use third-party services like Google Analytics. ### DISCLOSURE OF PERSONAL DATA We may disclose your personal data only in the following cases: - To service providers assisting with our website or payment processing (e.g. Stripe) - If required by law or to respond to legal processes - In cases of suspected fraud, cybersecurity issues, or to protect the safety of individuals - In aggregate and anonymized form, which does not include personally identifiable information We do not sell or share your personal data with unrelated third parties. ### LEGAL BASIS FOR PROCESSING We process your personal data on the following legal bases: - **Contract execution**: Contact information for orders is processed solely to fulfill our contract with you (order processing, delivery, and customer support) - **Legitimate interest**: Contact information collected at the store for loyalty functions is used only for loyalty program purposes (stamp card rewards and notifications) ### DATA RETENTION We retain your personal data for the following periods: - **Order information**: Retained for a minimum of 6 years per bookkeeping requirements - **Loyalty program information**: Retained until you withdraw from the loyalty program. You can request withdrawal and removal of your loyalty data at any time through our contact information below ### YOUR RIGHTS You have the right to request: - A copy of your personal data (right of access) - Correction of any incorrect or outdated information (right to rectification) - Deletion of your personal data (right to erasure) - Restriction of processing of your personal data (right to restrict processing) - Your personal data in a portable format (right to data portability) - To object to processing of your personal data (right to object) - To withdraw consent where processing is based on consent - Not to be subject to automated decision-making, including profiling We will respond to your request within one month of receipt. You also have the right to lodge a complaint with the Finnish Data Protection Authority (Tietosuojavaltuutettu) if you believe your data protection rights have been violated. To make such a request, contact us at: 📧 bonboncoffee@outlook.com